Biblexika

Troubleshooting

Solutions to the most common issues. If nothing here helps, contact us directly.

Page not loading or showing a blank screen
  1. Hard-refresh the page: Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac).
  2. Clear your browser cache and reload.
  3. Try a different browser (Chrome, Firefox, Safari, Edge are all supported).
  4. Check if your browser extensions (ad blockers, VPNs) are interfering – try disabling them.
Bible text not appearing
  1. Wait a few seconds – translations load from static files and may take a moment on a slow connection.
  2. Try switching to a different translation and back.
  3. Check your internet connection – Biblexika requires an active connection to load content.
  4. Refresh the page and try again.
Audio not playing
  1. Make sure audio narration is available for the current translation (BSB and KJV are supported).
  2. Check your device volume and that the browser is not muted.
  3. Try clicking the headphones icon again to re-initialize audio.
  4. On iOS Safari, audio may require a user interaction first – tap the play button directly.
PWA (app) not installing
  1. On Chrome (Android/desktop), look for the install icon in the address bar or the prompt at the bottom of the screen.
  2. On iOS Safari: tap the Share button (box with arrow), then "Add to Home Screen."
  3. Firefox does not support PWA installation on desktop – use Chrome or Edge.
  4. Make sure you are visiting https://www.biblexika.com (not a local or staging URL).
Pages loading slowly
  1. Check your internet connection – a stable connection is required.
  2. Try refreshing the page or clearing your browser cache.
  3. Install Biblexika as a PWA for faster repeat loading (see above).
Sign-in not working
  1. Check that you are using the correct email address.
  2. Use the "Forgot password" link to reset your password.
  3. If using Google or Apple sign-in, make sure you are using the same method you signed up with.
  4. Disable browser extensions that may be blocking the auth popup.
Sophi AI not responding
  1. Make sure you are signed in – Sophi requires an account.
  2. Check if you have reached the daily free limit (3 messages). It resets at midnight UTC.
  3. Wait a few seconds and try again – occasional delays can happen during high traffic.
  4. If it consistently fails to respond, contact us at info@biblexika.com.

Frequently Asked Questions

Still stuck?

Include your browser type, device, and a brief description of the issue. We aim to respond within 2 business days.

Email info@biblexika.com